Kano analysis is a quality measurement tool used to prioritize customer requirements based on their impact to customer satisfaction.
Kano analysis is a quality measurement tool which is used to determine which requirements are important. All identified requirements may not be of equal importance to all customers. Kano analysis can help you rank requirements for different customers to determine which have the highest priority.
Kano analysis is a tool which can be used to classify and prioritize customer needs. This is useful because customer needs are not all of the same kind, not all have the same importance, and are different for different populations. The results can be used to prioritize your effort in satisfying different customers.
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© 2008 Six Sigma Terminology - This dictionary provides useful terms and definitions for Six Sigma understanding.
This dictionary provides useful terms and definitions for Six Sigma understanding.
